At last, it’s here! The countdown is over, you’ve rocked your boards, and you’re still deciding if you really want to hang onto your hygiene textbooks. You cross the stage in your cap …

Despite your best efforts, there will be times when you’re simply unable to appease an unreasonable patient. As dental professionals, we’re trained to approach our care with kindness and empathy to our patients. …

Some patients just make you want to shout, ‘Son of a nutcracker!’ Here’s how you can deal with difficult patients this holiday season – and all year long. ‘Twas the month of Christmas …